Virtual ANZCA ASM live from Melbourne: 27 April - 4 May 2021

Virtual delegate

ANZCA has produced a “how to use” the online platform video, to help you navigate the features and get the most out of it. Click the below image to watch the video.


How and when do I gain access to the virtual event portal?

You will receive an email, to the address used when you registered, with a link to the virtual meeting platform on Monday 26 April. If you have any trouble locating the link or your login details, please email the ASM Registration Secretariat at

I have lost my login details, what do I do?

If you have registered for the ASM but have misplaced your login details, please email and we will happily resend these through to you. Be sure to check your spam or junk folders, as they can sometimes end up there!

Logging in for the first time

Be sure to watch the video above.

What browser should I use?

We recommend using Google Chrome. We also recommend that you disable any VPN’s you may be using. And if you have any issues, try loading the site in a different browser.

What device should I used to participate in the conference?

While it is possible to sign in to the virtual meeting portal using a suitable mobile device, the smaller screen will limit your experience. We strongly recommend using a laptop or desktop PC or Mac.

To engage in networking, meeting hubs or to meet with exhibitors, you will need to have a webcam and microphone. Ideally use a headset/headphones.

Of course, you will need to have a suitable broadband internet connection.

Signed in and can’t see sessions?

Please use the red Live Support icon to ask for assistance (top right corner in OnAIR).

How do I get help during the event?

If you are having any technical difficulties or need other assistance during the conference sessions:

1. If you’re unable to gain access to the virtual event portal, please email
2. If you have signed in and require assistance, please use the red Live Support icon to ask for assistance (top right corner in OnAIR).

How do I meet with the virtual exhibitors for 2021 ANZCA ASM?

Our HCI virtual exhibition zone will be open from Friday 30 April to Tuesday 4 May 2021 during the advertised times listed within the virtual timeline. To visit our exhibitors, please click on the meet exhibitors button next to the HCI virtual exhibition on the righthand side of the screen. Here you will be able to meet exhibitors and arrange one-on-one video calls and chats or drop by and look at videos and brochures at your leisure. Don’t miss out on the opportunity to chat with our exhibitors from the healthcare industry!

Where do I find my workshops?

If you have registered for a workshop this will appear within the OnAir Portal virtual event timeline. If you cannot see your workshop on the timeline please contact the team via the live support feature at the top right of the screen. All of our workshops will be run virtually and for the best experience you should use a laptop or desktop computer. Our workshops will not be recorded.

Using the timeline

Sessions and functions that are happening each day are listed in the timeline in chronological order. You can click on any of the items in the timeline to view additional information and join the session or function. The OnAIR timeline will display in your browsers time zone. To edit your time zone click ‘My Settings’ located at the top right-hand side of the OnAIR Portal. Please note the 2021 ANZCA ASM program is published in AEST Time.

Workshops, MMOTM, optional activities, healthcare industry supported webinars will only appear in your timeline if you have registered for them.

Missed a day of the main scientific program? Simply click on the day and session, and you will be able to view the session you missed in your time.

Sign in permissions

Each time you sign in you will be asked to give permission for the portal to use your camera and microphone. We recommend allowing both features to maximise your experience as you will then be able to use the virtual exhibition and Meeting Hub.

Delegate Privacy

The first time you sign into the portal you will be asked some privacy questions as well as update your user profile. Please be aware that unless you change these settings, your user profile will be defaulted to limited. What this means is your first name and first letter of your surname will be displayed only to other attendees of the ASM and no personal contact details will be shared. We do encourage you to change these settings and display your full name and upload a profile photo so you can take full advantage of the virtual networking features throughout the ASM.

How do I ask a question to a presenter?

If you’re attending a workshop, you will be able to ask questions via the Zoom meeting chat box.

If you’re attending a scientific session, you will be able to use the Live Q&A feature of the virtual event portal.

What is the resource hub?

The resource hub contains onDemand content and access to view the ePosters. Click on it and check it out.

How do I connect with other attendees at the event?

Connect at any time with any attendees or exhibitors by visiting the Meeting Hub and request a connection. Once connected you can exchange details via text or arrange a one-on-one meeting.

How do I export my notes and contacts from the event?

Any notes you take using the My Session Notes feature of the virtual event portal can be exported at the end of the conference and emailed to your registered email address. Simply click on the export button in the top right corner.

How long will recorded content be available for viewing post the ASM?

Registered delegates can catch up on 95+ hours of scientific program content to watch OnDemand. This content will be available for up to 12 months post ASM on the virtual OnAIR platform.

OnAir portal features

Using the HCI Virtual Exhibition

During the event there is a number of opportunities for you to view the Virtual Exhibition and meet with our exhibitors from the healthcare industry. The Virtual Exhibition will be open from Friday 30 April until Tuesday 4 May 2021. We encourage you to view the virtual timeline where we have advertised the many opportunities for you to meet with our exhibitors and have one-to-one video calls and chats with them. Our exhibitors from the healthcare industry are excited to meet with you! When requesting a meeting with an exhibitor your camera and microphone will be enabled.

Leaderboard and prizes

Click on the leaderboard trophy on the top righthand side of the portal to find out how you can complete the many goals and win a prize at 2021 ANZCA ASM. Have you visited the HCI virtual exhibition and arranged a one-to-one video call with our exhibitors from the healthcare industry? This is just one of the goals where you can win points during the ASM. Any points you earn via the leaderboard will be valid for the entire ASM. Don’t forget to watch out for our leaderboard trivia questions where further points can be earned! A prize will be awarded for the top four highest point earners, prizes will be announced during the ASM.

Using live Q&A

Some sessions will run a Live Q&A so you can ask questions to the speakers. Use the Live Q&A tab on the right-hand side of the session page to ‘up-vote’ questions you like the sound of and ask your own questions.

Using the meeting hub

The Meeting Hub allows you to connect and communicate with other attendees. Once you have located an attendee you want to connect with, click the Connect button. Once the other attendee accepts your request, you can choose to interact with your connection by starting a live chat or live video call. You can also schedule to meet at a future time, send messages and take notes. Contact information for all attendees you have connected with will be included when you export your contacts (see the Exporting your Notes and Contacts for additional information).You cannot see yourself in the Meeting Hub so do not be alarmed if you are not visible.

Once you connect with another attend the details within the meeting hub section of your profile become visible (where selected), so be sure to update your profile on the top right, click my settings and scroll down to the meeting hub to update your preferences. We have set this to minimal information until you update it.